Faq’s

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Service Overview FAQs

Please review the answers to our frequently asked questions below. If you don’t find what you’re looking for, feel free to contact a member of our team.

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General Questions

A: I’m so glad you asked! Here’s what sets us apart: 

  • Top-notch Booths: We use high-quality equipment and modern photo booth technology to ensure great photos every single time. 
  • Reliability: I know how important your event is, and you can count on us to show up on time, fully prepared, and ready to make your day amazing! 
  • Custom Options: Whether it’s branded prints, backdrops, or props, you get to make the experience unique to your event. 
  • Professional studio lighting: Our setups come equipped with professional-grade lighting to ensure flawless pictures and videos that your guests will rave about.

A: Absolutely! We’re a legitimate, fully insured business. Many venues require this, and it’s just one more way we make your booking stress-free and professional. 

Yes, we provide professional lighting with all of our serviced packages to ensure your photos look bright and vibrant, no matter the venue or time of day. Our setup is designed to create the best possible quality for your pictures, so you and your guests can shine! Drop-off photo booths do not include additional lighting.

A: After the event, your photos will be uploaded to an online gallery where you can easily view, share, and download them. The gallery will remain available for 6 months, giving you plenty of time to access your memories. If you need assistance or extensions, just reach out—we’re happy to help!

A: Our photo booth rentals include unlimited sessions, and every person in the photo gets their own printout. Snap as many pictures as you’d like!

Booking & Payment

A: Booking with us is easy and stress-free! Start by filling out our simple inquiry form. From there, we’ll reach out to learn more about your event, confirm availability, and go over all the details. Once everything looks perfect, we’ll send you a personalized proposal for your review and final booking. It’s a seamless process designed to make planning your event a breeze!

To lock in your event date, we require a $50 non-refundable deposit, with the remaining balance due seven days before your event. For more details on our payment process, cancellation policy, or refunds, feel free to contact us!

A: Once we confirm your booking, we’ll send you a proposal. You can submit the deposit or pay your balance online through a secure payment link.  We also accept Venmo, CashApp and ApplePay. 

A: The remaining balance is due at least 7 days before your event. This allows us to finalize all the details and prepare everything for your big day. 

A: Of course! We totally understand that plans can change. Need to adjust the time or add customizations? No problem—just reach out to us in advance, and we’ll do our best to accommodate your updates based on availability. We’re here to make sure everything goes smoothly!

A: We get it—sometimes things don’t go as planned. If you cancel more than 14 days before your event, we can refund any amount in excess of your deposit. For cancellations within 14 days, we might be able to credit your deposit toward a future event. Just reach out, and we’ll work something out. 

A: We get it—sometimes things don’t go as planned. If you cancel more than 14 days before your event, we can refund any amount in excess of your deposit. For cancellations within 14 days, we might be able to credit your deposit toward a future event. Just reach out, and we’ll work something out. 

Setup & Technical Requirements

A: Our booth typically requires about a 10×10-foot area to ensure everything is set up comfortably, including room for props and a backdrop. For a traditional booth setup, an 8×8-foot space is usually sufficient. A corner of a room or a spot near a wall works perfectly for setup, allowing your guests to enjoy the experience without disrupting the flow of your event.

A: Yes, it does. We’ll need access to a standard power outlet within about 15 feet of the booth setup. Our 360 setups are wireless and batter operated, all other booths require a standard outlet near by.

A: Nope! While WIFI is always helpful, especially if you want digital copies shared right away, we can bring our own data connection for all serviced events.  Only our drop off units require WIFI connections.

A: Yes, we can do outdoor setups, but we’ll need coverage from rain and direct sunlight (like a tent or covered patio). A level surface and access to power are also must-haves for outdoor events.

A: Honestly? Nothing! We take care of it all at NO extra cost. We’ll arrive 1-2 hours before your event to set up, and after your event ends, we’ll quietly and quickly break everything down. You won’t have to lift a finger. 

Premium package includes early drop-off to accommodate events such as weddings, quinceaneras, Sweet 16 events.

Customizations & Features

A: Absolutely! You can customize everything—from logos and color schemes to fonts and messages on your prints. Share your vision, and we’ll make it happen.

A: Yes! With our traditional booth, your guests will receive both digital and print copies of their photos. The digital copies can be shared instantly via text, Airdrop or QR Code and the print copies are perfect for creating lasting memories. It’s the best of both worlds!

We print your photos in standard 4×6 size, but if you prefer 2×6 strips, just let us know in advance. Both options deliver high-quality prints your guests will love.

A: Accessing your digital copies is quick and easy! You can receive them via SMS, scan a QR code provided after your photo session, or use Airdrop if you’re an iPhone user. Just choose the method that’s most convenient for you!

A: We carry over 80+ different designs and colors, so there’s something to suit every event theme! Our backdrops are premium pillow-case styles, ensuring a wrinkle-free, polished look that photographs beautifully. If you have a specific vision, just let us know, and we’ll help you find the perfect match.

A: Yes! We partner with a top industry manufacturer to create high-quality custom backdrops. Please allow at least four weeks for design and delivery. Let us know your vision, and we’ll bring it to life!

A: We get it—sometimes things don’t go as planned. If you cancel more than 14 days before your event, we can refund any amount in excess of your deposit. For cancellations within 14 days, we might be able to credit your deposit toward a future event. Just reach out, and we’ll work something out.